FAQ

Can you supply packaging that meets my country’s regulatory requirements?

Yes, we supply products globally and will confirm with you at the start of development which markets your product will be sold so we can ensure the product and materials meet the requirements of your region.

What factory certification requirements can you meet?

ICS manufacturers hold a variety of certifications including social accountability certifications SA8000 and ETI, quality certifications such as ISO 9001:2008 and GMP and environmental certifications such as ISO 14001. If you have certification requirements, please let your ICS business development manager know.

Is there an ICS contact near me? Who can I contact with questions?

ICS has offices in Hong Kong, Taipei: Taiwan, Shenzhen: China, the UK and the USA. Please fill out our form at the bottom of this page or visit our Contact Us page to get in touch.

Is ICS private or publicly owned company?

ICS is a privately owned company, founded by CEO Susanne Nichols in 1991.

Does ICS own its own tooling?

ICS has designed many ICS exclusive designs which are available for sale. Please see our Products section of our website or our Services page for more information or  please contact ICS by filling out the form below.

I looked at your website Products page and can’t find the product I want. Are all your products featured or how can I get more information about other available products?

Our website features some of our most popular items, but since we have such a large selection of items there are too many to feature on our site. Instead, please email us your request with details about your project including quantity, size, shape, benchmark picture and any other special requirements.

Do we have a catalog or list of items?

No, but ICS can provide any cosmetic and beauty packaging product since we work with many manufacturing sources. We have too many products available to put in a catalog. Instead, please contact us by filling out the form below including any details about your project, such as size, shape, quantity requirements and any other special requirements you need or get in touch by calling one of our offices, details can be found on our Contact Us page. To view some of the most popular items, please view our Products pages.

What shipping options are available?

Standard options include Freight on Board (FOB); Cost, Insurance, Freight (CIF); Delivery Duty Paid (DDP); and Delivered and Duty Unpaid (DDU).  Shipping options can be negotiated in the beginning stages of our partnership when the project is in development.

What sort of payment terms do you accept?

When you first begin your relationship with us, we will send you our New Client Application Form and work with you to confirm payment terms based on credit history.

Does ICS have a quality assurance program?

Yes. ICS has our own exclusive quality assurance program and supplier evaluation process which includes QA during development and ICS QC inspections before delivery of every shipment. We follow strict guidelines to source and produce products according to specifications. ICS is also ISO 9001:2008 certified for design, project management and supply of cosmetic products. Read more about our services in our Services page.

Can we develop a new product design for you?

Yes. We have several product engineers, product designers and a full development team on staff that can work with you to design bespoke packaging or customize existing packaging.

How do we accept artwork?

We request artwork in PDF or AI format. Photographs should be 300 dpi and artwork can be sent via email.

Do we have a minimum order quantity?

Yes. Minimum order quantities vary depending on the product. However, average is 20,000-25,000 pieces.

Who do I contact for more information?

Please fill out the form below and we’ll aim to respond to you within 48 hours or visit our Contact Us page for more details on how to get in touch.

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