Frequently Asked Questions
Can you supply packaging that meets my country’s regulatory requirements?
Yes, we supply products globally and will confirm with you at the start of development which markets your product will be sold so we can ensure the product and materials meet the requirements of your region.
What factory certification requirements can you meet?
ICS manufacturers hold a variety of certifications including social accountability certifications SA8000 and ETI, quality certifications such as ISO 9001:2008 and GMP and environmental certifications such as ISO 14001. If you have certification requirements, please let your ICS business development manager know.
Is there an ICS contact near me? Who can I contact with questions?
ICS has offices in Hong Kong, Taipei, Taiwan, Shenzhen, China, UK, France and independent consultants based in USA. Please Contact ICS and we will put you in contact with the appropriate office.
Is ICS private or publicly owned company?
ICS is a privately owned company, founded by CEO Susanne Nichols in 1991.
Does ICS own its own tooling?
ICS has designed many ICS exclusive designs which are available for sale. Please see our Products section of our website or our Design and Development page for more information or contact ICS.
I looked at your website Products page and can’t find the product I want. Are all your products featured or how can I get more information about other available products?
Our website features some of our most popular items, but since we have such a large selection of items there are too many to feature on our site. Instead, please email us your request with details about your project including quantity, size, shape, benchmark picture and any other special requirements.
Do we have a catalog or list of items?
No. ICS can provide any cosmetic and beauty packaging product since we work with many manufacturing sources. This means there are too many available products to put in a catalog.
Instead, please Contact Us and include details about your project including size, shape, quantity requirements and any other special requirements. To view some of the most popular items, please view our Products pages.
What shipping options are available?
Standard options include Freight on Board (FOB); Cost, Insurance, Freight (CIF); Delivery Duty Paid (DDP); and Delivered and Duty Unpaid (DDU). Shipping options can be negotiated in the beginning stages of our partnership when the project is in development.
What sort of payment terms do you accept?
When you first begin your relationship with us, we will send you our New Client Application Form and work with you to confirm payment terms based on credit history.
Does ICS have a quality assurance program?
Yes. ICS has our own exclusive quality assurance program and supplier evaluation process which includes QA during development and ICS QC inspections before delivery of every shipment. We follow strict guidelines to source and produce products according to specifications. ICS is also ISO 9001:2008 certified for design, project management and supply of cosmetic products. Read more about ICS Quality Services
Can we develop a new product design for you?
Yes. We have several product engineers, product designers and a full development team on staff that can work with you to design bespoke packaging or customize existing packaging. See more on New Product Development
How do we accept artwork?
We request artwork in .AI outlined or .PDF format. Photographs should be 300dpi and artwork can be sent electronically or on CD.
Do we have a minimum order quantity?
Yes. Minimum order quantities vary depending on the product. However, average is 20,000-25,000 pieces.
Who do I contact for more information?
Please visit our Contact page and we will respond to your request immediately.